A car is one of the biggest purchases you'll ever make. And the cost of keeping it running smoothly can really add up. I often tell the story of how I took my car in for an oil change and was told the timing belt needed replacing –- a $30 service turned into a $500+ repair bill! It turned out my car actually did need this service as a regular maintenance item, but unfortunately such tales -- with some unhappy endings -- are far too common in the auto industry.
The question is: how can you choose a mechanic you can trust?
“It’s easy for all of us to say we're trustworthy,” says Emily Chung (pictured), a mechanic and owner of AutoNiche Women’s Auto Repair Service. “A shop needs to demonstrate that they are.”
Here are a few tips for finding the ultimate mechanic for your ultimate accessory.
Do your homework now. When you need a major car repair is not the time to start searching for a mechanic -– you need the repair done immediately to get you back on the road as quickly as possible. Start your search early.
Start with smaller jobs. When you find a mechanic you like, try a smaller maintenance job first. Take your car in for an oil change or a tire changeover. Notice how you're treated, how quickly the work is completed, the cleanliness of the shop. If you like them, you can move on to bigger jobs. If not, keep looking.
Ask for referrals. When looking for a dentist, massage therapist, lawyer or other professionals, you will usually go to friends and family for referrals. Do the same thing with your mechanic. Be sure to ask about the service they receive, can the shop respond in a timely manner, if the prices are good, and why they like dealing with this particular mechanic or shop. Ask for a personal introduction -– it is natural to treat people better who you know personally.
Review your owner’s manual. Be sure to check out your owner’s manual and become familiar with your car’s maintenance schedule. That way if a shop tells you that your car requires a particular service you will know if that’s true. And if they try to push a service on you that you don't need it’s time to search for a new shop.
Know your car. The more you know about your car the less likely you will be taken advantage of. Now that doesn't mean you have to take a full auto mechanics course. But a car care clinic that covers general maintenance and explains what is involved in some of the more common repairs can really help.
Stay with the same mechanic. Once you find a mechanic or auto service centre you like, stay with them –- they are like the family doctor for your vehicle and it is helpful if they know the car’s history. “It’s beneficial to see the car consistently to establish a baseline for how the car wears,” says Emily.